Celestial Scent is a luxury fragrance brand based out of the Netherlands offering high-quality perfumes at an affordable price. For now, the brand has been focused on the European and looking to expand internally. Their mission is to make premium fragrances accessible to a wider audience.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Celestial Scent had access to a wide range of luxury fragrances at wholesale prices but didn’t have the right platform to show them off, run promotions smoothly, or give customers an easy and enjoyable shopping experience. Their digital setup wasn’t doing them any favors when it came to conversions or backend functionality either. That’s when we jumped in.
We worked together to create an e-commerce site that not only showcases their products beautifully but also created a smooth user journey that would encourage products sales as opposed to inhibiting it.
What did
Socialoop do
Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- 79% Conversion rate
- Simple billing and revenue management integration
- 300 visitors daily
- >95% click through rate
- Automated funnel builder
